With more than 180 service vans operating throughout the UK, and with contracts to support over 50 per cent of the UK’s grocery home delivery fleets, Pullman Fleet Services provides a service and repair facility for multiple marques, covering the full range of light and heavy commercial vehicles.
Since its adoption in 2012, Eclipse diagnostic equipment has been helping Pullman in their workshops to minimise vehicle downtime, reduce overall costs and boost efficiency.
Having recently equipped their service vans with Eclipse Testpad Extremes running Jaltest diagnostics software Maurizio Romano, operations director at Pullman, said: “The decision to extend our use of the Eclipse Testpad Extreme solution to our mobile fleet has now standardised equipment and capability output across our entire business.
This substantial investment further increases the effectiveness of our mobile network, upgrading our mobile operatives’ capabilities for repairs at both roadside and at customer premises.
He noted that Pullman had found Eclipse’s approach to be both “agile and responsive” in meeting its requirements. This included taking Pullman’s experiences and findings relating to the systems capabilities and incorporating them into the development programme, he said – resulting in improvements which have increased the equipment’s effectiveness, benefiting both the user and, ultimately, Pullman’s customers.
“We work with our LCV fleet customers to maintain high vehicle availability and continue to provide defect clinics through our mobile services offering to rectify defects at customer locations. This investment takes our diagnostic capability to the field and helps enormously in identifying and rectifying defects on vehicles that, if ignored, would result in higher vehicle downtime and operating costs for the customer.”
added Maurizio Romano - Pullman Fleet Services Operations Director
Pullman Fleet Services, 2015-09-11