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Technical Support

We're proud to offer a world-class technical support service that's included with all of our diagnostic packages.

Our promise

When purchasing diagnostic products from us, our customers are reassured to know that we provide a dedicated telephone technical support service second to none.

About Eclipse Diagnostics

Vehicle and IT

Dedicated and industry trained

Based at our headquarters in Derbyshire, our technical support team is comprised of both industry-trained vehicle technicians and IT experts so that whether you have a vehicle or IT query, we can help you.

Our vehicle support team can help you repair the vehicle, vessel or machine you're working on, using an extensive database of technical data and repair information. Our IT team are on hand to help and remotely assist you with a range of computer and software-related issues.

We go above and beyond to make sure our customers have a technical support service that they can rely on, providing immediate answers when they need it most.

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Key features

The complete package

We understand that every day, our customers depend on our technical support service to provide them with immediate answers and on-demand assistance when they need it most. With Eclipse, you're not just buying a diagnostic product, you're getting the complete package - a partnership, where we are here to help you get your vehicles back on the road.

Whether you need assistance with bus, trailer, AGV, or truck diagnostics, our team is always here for you.


UK-based technical support centre


Industry-trained support staff


An extensive library of technical data


Assistance and advice with technical procedures


Remote assitance service available


Available 8:30 - 17:30 Monday to Friday


Help with fault code troubleshooting


Access to both vehicle and IT departments


Eclipse Assist

Every Eclipse Testpad Extreme® Pro PC is installed with Eclipse Assist software that allows the Eclipse Technical Support team to remotely access a customer's Testpad via the internet.

The team, when agreed with the customer, can access the customer's Testpad and assist the customer with vehicle-related support. This service allows us to virtually sit next to the customer and see what the customer can see on screen whilst taking control. To this end, it's like having a team of master technicians in your workshop.

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Eclipse Testpad Extreme® Pro

Need repairing? No problem! Our team can resolve this for you, just simply contact us and we’ll do the rest.

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What our customers have to say

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