Vehicle & IT Diagnostic Technical Support
When purchasing diagnostic products from Eclipse, our customers are reassured to know that we provide a dedicated telephone technical support service second to none.
Each technical support call is allocated a unique case reference number which can be accessed in relation to further assistance if necessary. The use of industry links with manufacturers is invaluable allowing us to provide information, diagrams, procedures and data to our customers.
Each support team member is highly trained and sought from specific backgrounds to assist in relative questions.
• Dedicated Tech Support telephone lines
• Industry trained support staff
• Extensive library of technical data
• Assistance and advice with technical procedures
• Remote assistance service
• Available 8:30 - 5:30 Monday - Friday
• UK Technical centre
Whilst our training services are very good we cannot expect our customers to be trained for every eventuality. We understand customers depend on our technical support service to provide on demand multi-brand assistance when they need it with immediate answers.
Eclipse Assist - remote support
Every Eclipse Testpad Extreme®+ PC is installed with Eclipse Assist software which allows the Eclipse Technical Support team to remotely access a customers Eclipse Testpad Extreme®+ PC via internet. The team, when agreed with the customer, can access the customer's Testpad and assist the customer with vehicle related support. This service allows us to virtually sit next to the customer and see what the customer can see on screen whilst taking control.
We support all of our diagnostics packages from here in the UK, you can be assured of English speaking, industry trained technicians with a passion to deliver a great service.
There may also be situations where your Eclipse Testpad Extreme®+ tablet needs repairing, and this is something that our team can resolve for you. Simply contact you and let us know that you require Eclipse Testpad Extreme®+ tablet repairs and we will do the rest.
Click here for more regarding our repair service.