Eclipse Technical Support

When purchasing diagnostic products from Eclipse, our customers are reassured to know that we provide a Telephone Technical Support Service Second to none. Each call in to ETS is logged and technical questions put to the team along with the answers given are entered in to a knowledge base. This information can then be accessed in addition to providing future advice to customers. The use of industry links with manufacturers is invaluable allowing us to provide information, diagrams, procedures and data to our customers.

Each ETS team member is trained and is from specific backgrounds to assist in relative questions, Truck Diagnostics, Car Diagnostics or I.T. giving dedicated support to each area.

Whilst our training services are very good we cannot expect our customers to be trained for every eventuality. We understand customers depend on our technical support service to provide on demand multi-brand assistance when they need it with immediate answers.

Eclipse Assist

Every Eclipse Testpad® PC is installed with Eclipse Assist software which allows the Eclipse Technical Support team to remotely access a customers Eclipse Testpad® PC via broadband. The team, when agreed with the customer, can access the customers Testpad via broadband and assist the customer with vehicle related support. This service allows us to virtually sit next to the customer and see what the customer can see on screen whilst taking control.

Onsite Training

Onsite training is available for customers to ensure effective use of the equipment in your own environment.

Eclipse College

All through the year, Eclipse run 2 day training courses for our customers. The courses cater for any level of diagnostic technician and cover equipment software to vehicle application and systems.

Whilst we provide field training at our customers' premises we strongly recommend taking advantage of our 2 day courses where we provide both class room theory training with the use of simulators and workshop live vehicle test sessions.

We firmly believe that training is the key to protecting and maximising your investment.